Archives: Cars
FAQ EASY LINK
Check out our answers to your frequently asked questions.
MULTIMEDIA
Connect your smartphone, listen to your favourite music, access connected assistance. Easy link opens new driving horizons.
Are you getting ready to use your easy link system for the first time? Press the Start button. Your multimedia screen switches on.
You will be automatically guided through the first steps of setting up easy link and your connected services.
For optimum management of your screen and its navigation, refer to our e-guides or to this FAQ.
Open the main menu, then system settings and select Language. Select the language of your choice.
Open the main menu, then system settings and select Date and time. Set the time and date manually or select automatic setting.
Manage your notifications and alerts easily! Click on suggestions and notifications from the main menu and select your preferences.
To personalise your user profile, go to the easy link Settings menu. Go to System, then User profile. Select Change to personalise your name and profile picture.
You can manage up to 6 user profiles on your easy link system.
You can now configure your widgets, alerts, points of interest, and other personalisation settings by going to the main menu or to the Settings menu.
Make the easy link system just for you! Personalise your display by adding widgets. Widgets give you direct access to the features you need the most.
Configure your widgets in 5 quick steps:
- On the main screen, press a few moments on the space where you wish your widget to appear.
- Select a new window to place your widgets.
- Place the widget by sliding it to the desired space on the page.
- To change the widget size, use the fram
Delete a widget in 3 steps:
- Press on the widget a few moments to open the configuration menu.
- Press on the widget to slide it towards the deletion or selection menu. You can also press on the widget and then tap delete.
- Your widget has been deleted! You can return to the main screen.
Stay hands free! Use the voice command to call a number from your contacts, enter a destination or change the radio station.
Activate it by tapping on the button located on the steering column.
A notification automatically informs you when a new version of your multimedia system is available.
Your easy link system updates automatically and with no connections needed.
Your easy link screen may be frozen because the memory is full.
In this case, restart it by tapping and holding the easy link on/off button. Hold it down until the system restarts.
You can change the language on your multimedia system at any time by going to the Settings menu from the main screen.
If the problem persists, contact your Renault expert.
Your can personalise the display of the widgets at any time from the main screen and add any missing widgets.
If the problem persists, contact your Renault expert.
You can pair your phone with your easy link system via Bluetooth®. To do this, press on the Phone widget.
Then follow the steps below:
- On your phone
Activate the Bluetooth® connection of your phone and switch it to visible mode.
Depending on the phone model, enter the Bluetooth® code for your phone to pair it with the multimedia system or confirm the pairing request.
Your phone may ask you to give permission to share your contacts, call log, media, etc. Accept the permission so that you can access this information on your easy link.
- On your easy link system
Press on Phone. A window appears inviting you to pair a phone. Tap Yes. Your multimedia system then searches for Bluetooth® signals nearby.
Select your phone from the list proposed. Then choose the features that you wish to pair:
- Contacts and calls
- Music
- Internet access
Click on OK to confirm your selection. Your phone is now paired with your easy link!
You can connect your phone via Bluetooth® with easy link to:
- make hands-free calls;
- listen to music;
To do this, make sure to install the latest version of the software on your phone.
To check this, you will need the following:
- Your phone’s model and operating system version.
- Your easy link system version.
check your smartphone compatibility
If you have trouble pairing your phone, first make sure that it is compatible with your easy link system.
To do this make sure you have the following:
- your phone’s model and operating system (OS) version
- your easy link system version
Tip: Can’t find the smartphone version in the given list? Check whether an update is available.
Once your systems are updated and their compatibility is confirmed, repeat the pairing operation. If the problem persists, contact your Renault expert.
test your smartphone compatibility
To use Android Auto™, you must have a phone equipped with Android version 5.0 (Lollipop) or later.
Tip: Don’t forget to do updates when available to ensure that your smartphone is compatible with Android Auto™.
To use Apple CarPlay™, you must have an iPhone 5 or later version, equipped with iOS 7.1 or later version.
Tip: Don’t forget to do updates when available to ensure that your iPhone is compatible with Apple CarPlay™.
Do you want to access your phone’s applications directly on your easy link multimedia screen?
Start by downloading the app Android Auto™on your smartphone. Start the application and then configure it. Your application is now ready to use!
When your vehicle is stationary, connect your phone to the USB outlet on your easy link system or connect via Bluetooth® to get a WIFI connection . A tutorial prompt is displayed.
At the top of your screen, the Android Auto™ button indicates that the service is accessible.
Your smartphone applications now appear in the Android Auto™ menu.
For more information, the manual for your multimedia system is available online (https://gb.e-guide.renault.com/eng/easy-link).
Do you want to access your phone’s applications directly on your easy link multimedia screen?
Start by configuring your smartphone. Go to:
- Settings
- General
- CarPlay™
When your vehicle is stationary, connect your phone to the USB outlet on your easy link system or connect via Bluetooth® to get a WIFI connection. A tutorial prompt is displayed. The first time you connect, grant permission to CarPlay™.
At the top of your easy link screen, the Apple CarPlay™ button indicates that the service is accessible.
Your smartphone applications now appear in the Apple CarPlay™ menu.
For more information, the manual for your multimedia system is available online (https://gb.e-guide.renault.com/eng/easy-link).
human first program
improving the safety of all road users
Data sharing, crash tests, full-scale drills… Renault is committed to reducing the number and severity of accidents.
Its “Human first program”, developed in conjunction with researchers, experts and firefighters, has only one objective: to improve the safety of all road users every day.
up to
32
advanced driver-assistance systems
over
60
safety features
over
2000
safety patents filed(1)
over
5000
safety patents filed(2)
(1) since 1969
(2) in 17 countries
Renault and firefighters, a unique partnership
Within the framework of the Human First Program, Renault has joined forces with the Naudet brothers, producers of award-winning documentaries about 9/11 and the Notre Dame fire, to highlight and visually express the extremely close collaboration between the Group and the road safety teams. This alliance between engineering and R&D constitutes an amazing adventure dedicated to “the golden hour”, the precious minutes when rescue workers have a greater chance of saving lives.
firefighter training
The only manufacturer in the world to have appointed a full-time Lieutenant-Colonel firefighter in engineering and the only one to collaborate regularly with road safety teams, Renault has trained 5,000 firefighters from 19 countries worldwide in just a few years! From 2023, new courses are already planned in Europe and Latin America.
6) urgent time window when patients must receive definitive trauma care
Renault QRescue: saving time for the emergency services
With a QR code on the windscreen and rear window, Renault QRescue gives firefighters immediate access to the vehicle’s ‘rescue sheet’.
It provides firefighters with all the information they need to allow them to work efficiently and safely. This can save almost 15 precious minutes when it comes to taking care of victims within the golden hour(6).
Fireman Access
Even though our high-voltage batteries are designed to ensure that they are not deteriorated by any intrinsic cause, a fire caused by external reasons is always possible. If a fire spreads to the battery, the Fireman Access – a Renault innovation – points to the heart of the battery where firefighters can direct the fire hoses. Response times are therefore reduced from several hours to five minutes!
SD Switch
The “SD Switch” immediately disconnects the battery from the high-voltage network.
in safety, cutting-edge vehicles
In 50 years, Renault has helped divide by 5 the number of victims on the roads. To continuously improve everybody’s safety, the experts from the LAB (Accidents and Biomechanics Laboratory) and the 600 engineers and technicians innovate relentlessly. In total, over 2,000 patents have been filed and a range of cutting-edge technological solutions like Fireman Access and the SD Switch have been developed.
adas (advanced driver-assistance systems)
Advanced driver-assistance systems (adas) are intelligent systems that rely on advanced technologies (radars, cameras, artificial intelligence, etc.) to help drivers on their journeys. And yet 67% of drivers do not use driver-assistance systems unless they are activated automatically (2019 SSHRC study)
(7) lane departure warning, lane keeping assist, intelligent adaptive cruise control, cruise control/speed limiter
restraint systems
Only 25% of children are fastened in correctly (10% not fastened in at all)*: this is why Renault equips its vehicles with innovative restraint systems to improve passenger safety.
*naturalistic studies/European projects/IBSR Belgian study
making progress in road safety every day
Created in 1969 by the Renault and PSA Groups, the LAB is an accident research and biomechanics laboratory that also studies human behaviour. Its mission is to reduce the number of victims on the road; in 50 years, it has helped to reduce the number of people killed to a fifth of previous levels.
winner of the Prix Innovation Sécurité Routière 2024
Winner of a Jury Prize at the Prix Innovation Sécurité Routière 2024, safety coach analyses potential risks on the road based on surrounding data and displays this information on the openR screen.
At the end of each journey, together with the safety score which assesses your driving, you will find a detailed analysis and simple advice on how to drive more safely.
future mobility and safety
Renault’s road safety policy is broken down into 5 areas: raise awareness, prevent, correct, protect and rescue. Innovations are constantly emerging, for instance the Safety Score, the Safety Coach and the Safety Guardian, which are set to revolutionise safety behind the wheel.
H1st vision
H1 st vision embodies our vision for a safer future for mobility and the Research and Development of Renault’s Human First Program.
A collaborative concept-car created by the 12 companies in the Software République ecosystem. It embodies the vision of the future of mobility with technology contributing to the safety of all road users.
safety, ongoing innovation
To help reduce the number of accidents on the road, Renault is constantly innovating, with two very real strategies: preventing accidents and facilitating the work of first responders. New advances will revolutionise safe driving: Safety Score, Safety Coach, Safe Guardian.
ROADS driving simulator
A revolutionary tool to test the dynamic behaviour of a vehicle, driver-assistance systems and all the driver information systems, the ROADS
immersive simulator represents a great leap in safety research.
also discover
Discover gamme Renault
E-Tech technology
Renault newsletter
OPENR LINK
enjoy a personalised and connected experience
BREATHTAKING PERFORMANCE
As fast as your latest smartphone, openR link reinvents connected driving. Always up to date, intelligent and 100% customisable: it adapts to your driver profile and evolves according to your needs. Go beyond the limits of mobility with Google built-in* features and much more. Let’s get started!
*Google, Google Play, Android Auto, Google Maps and other marks are trademarks of Google LLC
OPENR LINK TO SUIT YOUR STYLE
Submerge yourself in a connected world. Configure your multimedia system as you please via an intuitive interface. Add your favourite apps to its 12″ screen and create a multimedia system to suit your style.
intuitive system
Using openR link is easy with its always up-to-date streamlined interface. Inspired by the latest smartphones, it is familiar and intuitive to use with its notification system, touch screen, and more.
at your fingertips
Find all of your menus easily at the top of your screen. Configure your Renault‘s settings or navigation in a single action.
personalised screen
Access openR link’s apps and main features quickly. Select the widgets that you want to see on your main screen and behind the steering wheel. Find everything you need during your trips at a glance.
customised experience
Based on your habits, with Google smart features, openR link suggests navigation and ambiance options that are always relevant.
GOOGLE MAPS
with Google built-in*
Travel with peace of mind with built-in Google Maps features. Plan your trips and let your multimedia system carry you away.
*Google, Google Play, Android Auto, Google Maps and other marks are trademarks of Google LLC
best in class for navigation and driving information
No more unpleasant surprises! Find the best way to get around with Google Maps built-in. Google Maps helps you navigate to your destination with real time traffic updates, guidance on disruptions along your route and information on how much range/milage you have left when you select a destination.
Discover places. Google Maps helps you find the best restaurants, stores and places easily.
always up to date
Thanks to its automatic update system, openR link is constantly evolving.
The Google Maps navigation is known for its reliability. Always up to date, its maps ensure accurate driving.
simply electric
Prepare your electric journeys with ease with Google Maps’ electric features. Estimate the possible itineraries according to your autonomy level and locate the charging stations available on your way.
customised navigation
openR link adapts to you as you travel. Benefit from a personalised navigation experience thanks to your Google account: saved favourite addresses, navigation history, suggested routes…
GOOGLE ASSISTANT
voice command*
Use your voice to get things done while keeping your focus on the road. Easily make calls, get directions, play music and control certain vehicle functions. Just say “Hey Google!” to get started.
control vehicle functions
“Hey Google, switch to sport mode!”
Streamline and simplify your driving experience by using your voice to control vehicle functions and get relevant information for your drive.
get information
“Hey Google, where is the closest charging station?”
Easily find answers about businesses, restaurants and attractions, including business hours, traffic info and directions.
control your smart home devices
“Hey Google, turn on home lights!”
Use your voice to control your compatible smart home devices from your Renault.
GOOGLE PLAY
Download your favourite apps on Google Play.**
SYBEL
All the pleasure of the cinema and your favourite series, without the screens! Enjoy your favourite original audio series and podcasts (children’s stories, audio books, audio documentaries, thrillers, audio history, audio literature, and more).
L’ÉQUIPE
Get all the live sports news in your car: follow the major European championships, the Champions League, the Top 14, the Davis Cup final and much more.
VIVALDI
A flexible and customisable web browser designed for your car. Vivaldi is your window to the web, right in your car.
… and so much more
Music, podcasts, radio, audiobooks and much more. Take your favourite apps on board with you!
WAZE
With Waze, you always know what is happening on the road. Even if you know the way, Waze will inform you instantly about the traffic, the police, accidents and much more. If the traffic is terrible on your route, Waze will change it to save you time.
AMAZON MUSIC
A new way to search and listen to your favourite music and podcasts. Listen to music or podcasts with an Amazon Prime subscription. If you want to take it a step further with some spatial audio, switch to Amazon Music Unlimited.
EASYPARK
Schedule and reserve parking from among millions of spaces available throughout Europe. Enter your destination address or navigate using the map. Save time and money, while removing the stress of parking in city areas.
RADIOPLAYER
Access all your favourite radio stations live, anywhere, anytime. Listen to the best rap, rock, RnB, electro, classical and jazz hits, easily and instantly in France or abroad.
MY RENAULT
push the boundaries of mobility
Interface with your vehicle via your My Renault personal profile to get multiple services such as:
- contract management
- video tutorials on everything about your Renault
- scheduling your next maintenance check-up
My Renault, Google and my apps
Get the full openR link experience by connecting to your My Renault and Google accounts through your phone hotspot. Find out more:
your connected services*
Download My Renault on your smartphone and discover your connected services: locate your vehicle, activate lights and horn, plan trips and much more.
plan your journey
Check your battery’s driving range and view possible trips with your smartphone.
customised comfort
Activate your Renault‘s heating or air conditioning remotely and enjoy an ideal temperature while you drive.
always connected
Log in to your My Renault mobile application to locate electric charging stations nearby.
charging at your fingertips
My Renault thinks of everything! Plug in your vehicle, schedule its charging using your smartphone and the app takes care of the rest.
plan your electric journeys
Open the route planner, enter your destination and see the ideal route, including stops to charge your vehicle’s battery.
CONSTANTLY EVOLVING
you’ll be surprised
New services are progressively added to openR link, in addition to continuously offering you an increasingly personalised experience while you drive. Take your multimedia experience to the next level!
* My Renault, Google Maps and Google Assistant connected services are offered for 5 years from the delivery date of your vehicle.
** Thanks to the 3 GB data plan offered by Renault (valid for 6 months), use the applications downloaded from Google Play in your car.
YOUR MOST FREQUENTLY ASKED QUESTIONS
When your vehicle is handed over, your connected services are activated in the dealership.
Go to your Renault Connect Store to sign up to new services. Some are available directly on openR link. For others, you need to download the My Renault mobile app.
You can use your connected services for free for 5 years. Do you want to extend them? Choose from our 12- or 36-month renewal packages.*
Yes, you can take advantage of all openR link features regardless of whether you use an Android or Apple smartphone.
Android Auto™ and Apple CarPlay™ are compatible with your openR link multimedia system. You can mirror your smartphone easily using a USB cable or a Bluetooth® connection.
Your vehicle is delivered with the adapted multimedia service. The version cannot be changed. However, you receive regular automatic updates.
FAQ
GO EVEN FURTHER
openR link
openR link
MY RENAULT, GOOGLE AND MY APPS
giving you the ultimate connected experience
My Renault
your personalised profile
Create your My Renault personal profile and discover a world of services.
Browse through your vehicle’s data, manage your contracts, talk to one of our professionals or use our connected services in just one click.
dashboard
With a simple glance at the main screen of your My Renault app, you can see your vehicle’s key data
vehicle schedule
Take care of your Renault while seated on your sofa. Sign in to My Renault, view your maintenance history and plan your next scheduled service. Get back to what you were doing.
contracts and warranties
No more losing your contracts. Keep them close to hand, where you need them most, with the My Renaultapp.
at your service
Who knows you and your Renault better than your dealer? Find your dealer in your personal profile in just a few clicks. Any questions? View our online help or contact a Renault professional.
geolocation
Google built-in
Discover a more connected, intuitive and immersive experience than ever before with Google built-in* features.
Create an account for free or use an existing account to enjoy a personalised and enhanced driving experience as you travel with Google Maps and Google Assistant, and access your favourite apps on Google Play.
*Google, Google Play, Android Auto, Google Maps and other marks are trademarks of Google LLC
choose reliability
Sign in to a Google account to unlock the full potential of Google Maps. Your favourite addresses and browsing history follow you wherever you go. Find them easily in openR link!
Its smart and scalable features simplify your daily commute.
voice command by Google
With a word, command your Renault.
“Hey Google, turn the temperature down to 18°C.” Adjust your vehicle settings or driving mode, without taking your eyes off the road.
“Hey Google, take me home.” Query Google Maps, get your traffic info, and schedule trips to your saved addresses.
“Hey Google, what time is my next meeting?” No need to use your smartphone to check your calendar. openR link becomes part of your daily digital life.
Connect your Renault to a Google account to access Google Play and download your favourite apps.
SPOTIFY
Your favourite songs are no longer interrupted. Access numerous podcasts and playlists via your multimedia system.
MY CANAL
Directly stream or replay the best programmes, films, series and sports.
AMAZON MUSIC
Find and listen to your favourite music and podcasts with openR link. Listen to your favourite playlists from among thousands of tracks on Amazon Music.
EASYPARK
With the EasyPark app, find and pay for a parking space easily, and download your receipts.
GOOGLE TRANSLATE
Translate text or speech into many languages with speed.
RADIOPLAYER
Listen to all of your favourite radio stations online, directly and for free from a single platform.
RADIO FRANCE
Listen to 6 national radio stations, France Bleu with its 44 local radio stations, internet radio stations, and over 1.5 million online podcasts.
my apps
personal hotspot
To use your Renault‘s downloaded apps: share your phone’s connection with your Renault.
For this, go to your phone’s Settings menu. Then, select Personal Hotspot and accept the conditions. Switch on your openRlink system in your vehicle and activate the Wi-Fi.
Orange partner offer
You can also subscribe to a separate plan with our partner Orange (pay-as-you-go), where the first 3 GB are free.
create your Orange account
YOUR MOST FREQUENTLY ASKED QUESTIONS
My Renault is designed to make your life easy. Without a personal profile, you cannot view your vehicle’s data in real time.
Creating a My Renault account is also a prerequisite for using your remote services.
Without a Google account associated with your openR link system, your do not have access to Google Play applications.
Creating your ORANGE account allows you to activate your Internet data. Without this, you must use your phone’s personal hotspot to use all openR link features.
The sooner the better! We recommend that you create your My Renault, Google and ORANGE accounts whilst waiting for your Renault to be delivered. By doing this, setting up your openR link will be much easier on the big day.
For a personalised experience, we recommend that you create an account for each user of the vehicle. This way you each have your own navigation, vehicle settings or multimedia preferences.
You will need access to a data plan to use apps downloaded from Google Play, such as sharing your phone’s connection with your Renault.
For this, go to your phone’s Settings menu. Then, select Personal Hotspot and accept the conditions. Switch on your openR link system in your vehicle and activate the Wi-Fi.
FAQ
GO FURTHER
openR link
openR link
OPENR LINK FIRST STEPS
1
create your Google and My Renault accounts
2
download the My Renault app
3
configure your openR link system
enjoy openR link to the fullest
My Renault
Expand your Renault experience. Get access to all your connected services and vehicle data easily using your smartphone.
Google built-in
With Google built-in* you’ll get your favourite apps like Google Assistant, Google Maps and more on Google Play right in your car for a helpful, personalised and seamless driving experience.
*Google, Google Play, Android Auto, Google Maps and other marks are trademarks of Google LLC
My apps
Download apps to your Renault using Google Play and activate your data plan to start using them right away.
CREATE YOUR ACCOUNTS
1. create your personal profile
Go to the My Renault portal. Enter your e-mail address to log in or configure a new account.
* availability of these services varies depending on your Renault model.
2. track your order
Track the progress of your order in real time. When your Renault vehicle is delivered, you get an alert.
3. discover our services
Start exploring My Renault‘s wide range of options using your smartphone. Remotely control your Renault‘s temperature or locate the nearest charging stations.*
Google built-in
Enjoy the full potential of your Renault with Google built-in*. Start by linking your Google account for a more personalised experience.
*Google, Google Play, Android Auto, Google Maps and other marks are trademarks of Google LLC
always connected – no matter where you are
You will need access to a data plan to use apps downloaded from Google Play.
to do this, just share the phone’s connection with your Renault.
Orange partner offer
You can also subscribe to a separate plan with our partner Orange (pay-as-you-go), where the first 3 GB are free.
DOWNLOAD THE MY RENAULT APP
CONFIGURE YOUR OPENR LINK SYSTEM
get started with openR link
Let yourself be guided by the configuration wizard when you start openR link for the first time. Follow the steps displayed on your main screen to set up your profile. Your Renault dealer will assist you from start to finish.
data sharing
During the first configuration, you will be invited to share your data with Google and Renault. By accepting, you authorise, for example, the sharing of geolocation data necessary to use Google Maps or to find your vehicle from your smartphone.
account linking
With your dealer’s help, link your My Renault and Google accounts to the openR link system and get a unique driving experience that is designed for you. Simply follow the steps indicated by the multimedia system.
openR
GET THE OPENR LINK EXPERIENCE
Hit the road with openR link and explore its full potential. Personalise your driving experience with your My Renault, Google and ORANGE accounts.
hit the road with Google built-in*
Enjoy your favourite apps like Google Assistant, Google Maps and more on Google Play right in your car for a helpful, personalised and seamless driving experience.
*Google, Google Play, Android Auto, Google Maps and other marks are trademarks of Google LLC
enhance your driving experience
With the My Renault app, consult your vehicle’s data, plan your routes from your sofa, start remote charging your Renault* and so much more.
* only available on Renault E-Tech electric and Renault E-Tech plug-in hybrid.
YOUR MOST FREQUENTLY ASKED QUESTIONS
Yes. Simply follow the steps indicated in the configuration wizard to link your My Renault or Google accounts when using openR link for the first time.
When you create a Google account, a Gmail address is created automatically. However, if you prefer using a different e-mail address, you can link it to your account and also use it to recover your password and receive notifications, etc.
If you are unable to link your accounts to your openR link system, please contact your Renault professional at XXX .
You can edit your accounts at any time. To do this, go to your profile and delete your existing accounts. Then replace them with the new ones by following the configuration wizard’s steps.
Make sure that you are using the link to the ORANGE portal sent by your dealer. If the problem persists, contact your Renault professional.
If ORANGE is not available in your country or you cannot create an account, use your smartphone’s personal hotspot.*
* Depending on your mobile phone plan, your bandwidth may be limited and your system’s performances may be impaired.
You will need access to a data plan to use apps downloaded from Google Play, such as sharing your phone’s connection with your Renault.
For this, go to your phone’s Settings menu. Then, select Personal Hotspot and accept the conditions. Switch on your openR link system in your vehicle and activate the Wi-Fi.
FAQ
NEED HELP?
FIND OUT MORE
openR link
openR link
OPENR LINK FAQ
MULTIMEDIA
openR link opens up new driving horizons. Connect your smartphone, listen to your favourite music, access connected assistance.
You can personalise your dashboard (view mode, widgets) using the buttons on the steering wheel. For example, you can select a minimalist display or mirror your navigation app screen. .
Add widgets* to create the openR link system that works best for you. They give you direct access to your favourite features.
Configure your widgets in 5 quick steps:
- On the main screen, press for a few moments on the widget space that you want to change.
- Find the new widget in the list and select it to create a shortcut on the main page.
- Resize widget icons if necessary.
- Return to the home screen.
* you can select 2 or 4 widgets depending on which openR link version you have.
You will get an automatic notification when a new version of openR link is available.
Your openR link multimedia system updates automatically as soon as you accept the prompted update. No need to connect to anything.
Your maps are updated wirelessly and automatically .
You can activate voice command in 3 ways:
- Using the button on your steering wheel
- By saying “Hey Google”
- By tapping on the shortcut on your central screen
You can activate voice command in 3 ways:
- Using the button on your steering wheel
- By saying “Hey Google”
- By tapping on the shortcut on your central screen
Access your Vehicle’s universe from the icon bar at the top of your screen. Select settings, then tap on Google then Google Assistant . You can then select the language of your choice for the voice assistant.
- Apple CarPlay™
To use Apple CarPlay™, you must have an iPhone 5 or later, equipped with iOS version 7.1 or later.
- Android Auto™
To use Android Auto™, you must have a phone equipped with Android version 5.0 (Lollipop) or later.
Tip: Don’t forget to perform updates when they are available to ensure that your smartphone is compatible.
If your openR link screen malfunctions, contact Renault Customer Support.
CONNECTED SERVICES
Unlock the full potential of your Renault and Google connected services with openR link.
Your Renault professional will sort it out for you! Your connected services are activated during your vehicle handover. For more information, contact our Renault Customer Support.
Some services may be used directly on your openR link system. For others, you need to download the My Renault app. Download it on your Android or iOS smartphone and create your My Renault account.
You can find information about your services in the Renault Connect Store.
Tip: to use your services, make sure your vehicle is in a network coverage zone.
To find out whether connected services are activated:
- Log in to your My Renault account.
- If not done when your vehicle was delivered, synchronise your vehicle with your My Renault account.
- Go to the Contracts page of your My Renault app. The status for each service is listed.
- To activate your services, make sure that data sharing is enabled, and that your openR link system’s connectivity is activated.
- Check that your vehicle is in a network coverage zone.
In the event of malfunction, contact Renault Customer Support.
Renew your connected services using your computer or your smartphone. To do this, select the vehicle for which you want to renew your contracts and tap on the Renault Connect Store tab. You can then see the catalogue of services. Follow the indicated steps to renew your services.
To temporarily deactivate your vehicle’s connected services, manage your confidentiality by deactivating data collection. You can do this as follows:
- Refuse data collection in the window that is displayed when changing your profile.
- At any time, by accessing the settings in your Vehicle’s universe. Then tap on Network and Internet, then Connectivity. You can then edit your selection.
A personal hotspot lets you connect to the Internet by tethering to your smartphone’s mobile data . You can use your vehicle’s connected services in this way.
You get 3 GB* with openR link to use apps downloaded from Google Play. You need to renew your plan if you have already used up this data plan. Go to the ORANGE portal to purchase one of its data options. Or tether to your phone’s data plan via a personal hotspot.
* valid for 6 months.
Renault and Google need some specific data, such as geolocation, to be able to function. For more information, please read your Renault personal data policy.
If your connected services are not working, first of all check that you have agreed to data sharing. Without this, your connected services will not be available.
To use My Renault remote services, make sure you have synchronised your My Renault account with your vehicle correctly. If the problem persists, contact Renault Customer Support.
Do you want to protect your data when you sell your car? Follow these instructions.
- Get into your car.
- Go to your profile via the notification centre.
- Tap on the wheel icon located on the top right-hand corner of your screen and delete your profile.
You also have the option of resetting your multimedia system to restore factory settings. To do this, from the administrator account:
- Access your Vehicle’s universe.
- Tap on Settings, then System at the bottom of the list.
- Then select Reset options and Factory reset.
- Finally, tap on Reset at the bottom of the window displayed.
Your car is ready for resale!
PROFILE MANAGEMENT
Create and manage your My Renault, Google and ORANGE profiles for a comprehensive and customised multimedia experience.
To use your My Renault application’s connected services, your smartphone must have an OS version equivalent or higher than:
- Android 6.0
- iOS 11.0
our dealer will help sync your My Renault account to your vehicle on the day that it is delivered:
- Get into your Renault.
- During the steps to configure your profile, enter your My Renault login information (email and password). Make sure that you have closed your My Renault app.
- Your vehicle is now synced.
Yes, you can add several cars to the same My Renault account.
To do this:
- Launch the My Renault app.
- Tap on the Car icon in the bottom left-hand corner of your screen.
- Scroll down.
- Click on Add a car.
Find and manage the list of vehicles linked to your My Renault personal account whenever you want.
No, you cannot link the same vehicle to several My Renault accounts.
GO FURTHER
openR link
openR link
SYSTEM UPDATE USING FOTA
update your vehicle remotely with Firmware Over The Air (FOTA) technology
what is a FOTA system update?
Your car can be updated via FOTA (Firmware Over The Air) technology. It updates remotely just as easily as a smartphone.
The highest level of vehicle safety and performance is maintained via this technology, without having to go to the workshop.
Ultra discrete and almost totally invisible, FOTA updates are performed over the air via the GSM phone network.
how does the FOTA system update work?
Activate the system update in your vehicle equipped with openR link. Without having to go anywhere, you get the latest features and patches to reinforce the security of your equipment, apps and services.
WATCH THE VIDEO TUTORIAL TO FIND OUT EVERYTHING YOU NEED TO KNOW ABOUT YOUR FOTA SYSTEM UPDATES
what is a system update?
how do I install the system update?
what should I do if the system update fails?
what is a system update?
EXTEND THE EXPERIENCE
Your favourite apps available on openR link
all of your favourite apps available
Enjoy your favourite apps available on your Renault’s openR screen. New apps will be added to the catalogue over time. Discover the apps currently available:
the advantage of in-car apps
Amazon Music, Waze, EasyPark, Radioplayer, and more. Your usual apps (depending on country) are available in your openR link multimedia system.
The size of your screen ensures optimum comfort. Apps are optimised for your use.
1. create your Google account and access it in your car
2. go to Google Play via the central screen and download the app in your Renault
3. to do this, just share the phone’s connection with your Renault*
4. open the app and follow the instructions to finish launching it
*you can also subscribe to a separate plan with our partner Orange, where the first 3 GB are free (valid for 6 months) (pay-as-you-go).
Road closures, a new one-way system, available spaces, paid parking, traffic information… avoid unpleasant surprises with apps in your openR link multimedia system.
WAZE
With Waze, you always know what is happening on the road. Even if you know the way, Waze will inform you instantly about the traffic, the police, accidents and much more. If you are experiencing heavy traffic, Waze will change your route to save you time.
KARACAL
Discover the hidden history of the buildings and landscapes that you drive past! Karacal gives you access to geolocated “sound bubbles” as you drive!
EASYPARK
Experience the future of parking with EasyPark in your Renault!
Our app helps millions of drivers by saving them time and money, while eliminating the hassle and stress of parking in urban areas. EasyPark is available in over 2,200 cities across Europe for on-street, off-street and garage parking.
music and podcasts
Play your favourite music, listen to audiobooks and podcasts, and use your favourite apps as you travel.
Your usual apps are optimised for and directly available in your openR link multimedia system.
AMAZON MUSIC
Access your music on the road via the Amazon Music app. Audio streaming lets you listen to music the way the artist intended: with the best sound quality possible. Listening is easy with a Prime subscription or subscribe to Amazon Music Unlimited to access even more content.
RADIOPLAYER
Get all your favourite radio stations live, anywhere, anytime. Listen to the best rap, rock, RnB, electro, classical and jazz hits, easily and instantly in France or abroad.
SYBEL
A single platform to find all your favourite podcasts, discover exclusive audio stories, audio books, thousands of hours of children’s stories, and more. Whether you are alone or with your family, get playlists adapted to every trip in your Renault Austral!
entertainment
Set the tempo of your journeys with exclusive apps, play Les Incollables, and learn about the monuments you see along the way.
Let our partner apps accompany you on your journeys.
VIVALDI BROWSER
A flexible and customisable web browser designed for your car. Vivaldi is your window to the web, available in your All-New Renault Austral E-Tech full hybrid.
KABIROL
A Renault exclusive, discover France differently. Your journeys become moments of discovery, adventure and pleasure for children with geolocated stories and questions.
LES INCOLLABLES® FOR RENAULT
Rediscover a Renault exclusive, the iconic Les Incollables® game: quizzes, riddles and challenges for the whole family. Travelling becomes a moment for sharing!
sports news
Follow your favourite sports and major events around the globe and don’t miss a thing during your journeys!
L’ÉQUIPE FOR RENAULT
Get all the live sports news in your car: follow the major European championships, the Champions League, the Top 14, the Davis Cup final, and much more.
and many more…
Other apps are available directly in your Renault. Log in to Google Play to discover them.
Regular updates are automatic.
GO EVEN FURTHER
Multimedia systems help page
Find all the help and updates for your Renault multimedia system
System updates
Check if your vehicle needs an update and complete a few steps to enjoy the latest features available for your multimedia system.
Help page
Got a question about your multimedia system?
Get help from our educational videos, FAQ and downloadable documents.
openR link with Google built-in
Unlock the true potential of openR link with Google built-in*, the latest multimedia system by Renault. Personalize your journeys with Google Maps and Google Play apps and extend your driving experience with My Renault connected services.
*Google, Google Play, Android Auto, Google Maps and other marks are trademarks of Google LLC
Go further…
Radio Connect R&Go help page
Need more information about your Radio Connect R&Go system?
Bluetooth®, updates & navigation, etc. Check out our answers to your frequently asked questions.
BLUETOOTH®
Connecting your Android smartphone to the radio:
- Enable Bluetooth on your Android smartphone.
- On the radio, press “Phone”, then select “Pair phone”. A timer starts, giving you around one minute to pair your phone with the radio.
- On your smartphone, go to “Settings” then “Bluetooth” and run a device search.
- The radio should be displayed in the list of devices under the name “R&Go MULTIMEDIA”; select it to proceed with pairing.
- Wait until the radio and your smartphone ask you to confirm pairing. Confirm pairing by pressing “OK” on the radio and then “Pair” on your iPhone.
- In the settings of the R&Go application, click on “Connect to the R&Go MULTIMEDIA car radio”.
- On the R&Go home page, tap the “Settings” icon and then click “Connection settings”.
- Press “Connect the R&Go MULTIMEDIA car radio”. Check that there is an icon on the “R&Go MULTIMEDIA” line. This shows that your phone is definitely connected to your radio.
Connecting your iPhone to the radio:
- Enable Bluetooth on your iPhone.
- On the radio, press “Phone”, then select “Pair phone”. A timer starts, giving you around one minute to pair your phone with the radio.
- On your iPhone, go to “Settings” then “Bluetooth” and run a device search.
- The radio should be displayed in the list of devices under the name “R&Go MULTIMEDIA”; select it to proceed with pairing.
- Wait until the radio and your iPhone ask you to confirm pairing. Confirm pairing by pressing “OK” on the radio and then “Pair” on your iPhone.
- In the settings of the R&Go application, click on “Connect to the R&Go MULTIMEDIA car radio”.
- On the R&Go home page, tap the “Settings” icon and then click “Connection settings”.
- Press “Connect the R&Go MULTIMEDIA car radio”. Check that there is an icon on the “R&Go MULTIMEDIA” line. This shows that your phone is definitely connected to your radio.
To create shortcuts on the main page, you need to go to the shortcut creation page where you will find six “+” icons. Tap “+”.
You can then add shortcuts for applications, contacts, R&Go features or even your favourite radio.
Note: Adding a radio as a shortcut requires an active Bluetooth connection between the R&Go application and the radio.
After installing the R&Go update, the R&Go application may not open correctly on your iPhone. To solve this issue, you need to completely uninstall the application then go back to the Apple Store and download the R&Go application again.
Tip: search the Apple Store simply using the word Renault.
Select the driving behaviour widget in the widget menu to display
The widget is a real-time feature that will help you drive more smoothly and efficiently so you can reduce your vehicle’s CO2 emissions.
The top of the circle shows the level of acceleration (green, orange, red) with a smiley face in the middle to assess your driving.
The bottom of the circle displays the level of anticipation (in blue) and the time without acceleration is displayed in the middle
Compatible smartphones:
- Android: version 4.4 and above
- OS: version iOS 9 and above
Non-compatible smartphones
- Windows Phone
UPDATES & NAVIGATION
Choose your favourite navigation application:
- On the home page, tap the “Navigation” icon.
- Tap the “Settings” icon.
- Select the navigation application that you would like to save by default.
The WAZE logo is displayed by default on the shortcuts page.
Select the WAZE application as the default navigation application in the navigation menu > navigation settings, and select the navigation widget display in the widget menu.
You must have the WAZE application installed on your smartphone to use the WAZE widget from the R&Go widget. If it is not installed on your smartphone, when you click on the icon you will be redirected to download the app on Google Play or Apple Store.
The WAZE widget displays the following features:
- Distance to destination
- Prompts for left/right turns
- Petrol stations and car parks near the smartphone
- Voice navigation if using with a Bluetooth audio source
Our tutorial videos
First steps
Pairing an Android phone
Pairing an FR iPhone
Driving style feature
Waze
Want to know more?
